Supervisory Certificate Series I

In this four-part series, participants will gain an understanding of their role as a supervisor. They will also learn how to apply their newly-learned skills to build a more engaged, productive, and synergistic workplace. ERC's nationally-recognized program employs tools and interactive activities, delivered by high energy and knowledgeable trainers. We encourage teams of two to three people attend together for maximum value.


Module 1:
Role of the Supervisor

  • Overcoming common supervisory challenges and transitional issues
  • Roles and responsibilities of a supervisor
  • Effective and ineffective supervisory behaviors
  • Balancing tasks and relationships

Module 2:
Communication Skills

  • Building relationships and rapport
  • Communication with others (listening, sharing viewpoint, clarifying, giving feedback)
  • Non-verbal communication
  • Understanding and adapting to different styles

Module 3:
Conflict Resolution

  • Defining and identifying conflict
  • Costs and causes of conflict
  • Strategies to manage and resolve conflict
  • Preventing conflict

Module 4:
Leading and Working in Teams

  • Characteristics of effective teams
  • Stages of team development
  • Leading and managing teams
  • Overcoming team challenges